Privacy Policy — How fc444 Protects Your Data

1. Introduction

This Privacy Policy ("Policy") describes how fc444 ("we", "us", "the Company") collects, processes, stores, shares and protects the personal information of individuals ("you", "Player", "User") who register an account, access, or otherwise use the fc444 platform at https://fc444.org ("Platform"). By registering an account or using any feature of the Platform, you confirm that you have read and understood this Policy and that you consent to the collection and use of your personal information as described herein.

This Policy should be read alongside the fc444 Terms and Conditions and Responsible Gaming Policy, both of which form part of the agreement between you and fc444. If you do not agree with any part of this Policy, you should not use the fc444 Platform. We encourage you to review this Policy periodically, as it may be updated from time to time in response to changes in the law or our business practices.

2. Information We Collect

fc444 collects personal information in order to operate the Platform, process transactions, verify player identities, comply with legal obligations, and deliver a secure and personalised gaming experience. The categories of personal information we collect are set out below.

• 👤 Identity InformationYour full name, date of birth, and the mobile number used to register your account on the fc444 Platform.
• 📱 Contact InformationMobile phone number and, where provided, email address. This information is used for account communications, security alerts and, where consented to, promotional messaging.
• 💳 Financial InformationPayment method details sufficient to process deposits and withdrawals — for example, your bKash, Nagad or Rocket wallet number, or the last four digits of a bank card. fc444 does not store full card numbers.
• 🎮 Gaming Activity DataRecords of bets placed, games played, wager amounts, bonus usage, session durations, and account balance history. This data is used for account management, responsible gaming monitoring, and dispute resolution.
• 🌐 Technical and Device DataIP address, device type, operating system, browser type, network operator, approximate geolocation (country and city level), and session timestamps. This data is collected automatically when you access the Platform.
• 🍪 Cookie and Analytics DataSession cookies, preference cookies and anonymised analytics data used to understand how players navigate the Platform and to improve user experience. See Section 7 for full cookie details.

Where fc444 is legally required to conduct Know Your Customer (KYC) verification, we may also collect government-issued identification documents (such as a National ID card) and, where applicable, proof of address. These documents are processed solely for the purpose of identity verification and fraud prevention and are stored securely in accordance with this Policy.

3. How We Use Your Information

fc444 uses the personal information it collects for the following purposes. In each case, the use of your data is proportionate to the purpose and limited to what is necessary to achieve it.

• Account creation and management: to register your fc444 account, authenticate your identity at login, and maintain your account settings and preferences.
• Transaction processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods, and to maintain accurate financial records for your account.
• Verification and fraud prevention: to verify your age, identity and payment details in compliance with our KYC obligations, and to detect, investigate and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Customer support: to respond to your support requests, complaints and enquiries, and to maintain records of communications for quality assurance and dispute resolution.
• Responsible gaming monitoring: to monitor your gaming activity and identify patterns consistent with problem gambling, and to apply responsible gaming tools (session reminders, deposit limits, self-exclusion) where triggered or requested.
• Platform improvement: to analyse aggregated, anonymised usage data to understand how players use the Platform, identify technical issues, and improve the Platform's features, performance and design.
• Marketing communications: where you have explicitly consented, to send you promotional offers, bonus announcements and news about fc444, including seasonal promotions tied to BPL, IPL, Eid and Pohela Boishakh. You may withdraw marketing consent at any time by contacting support.

fc444 does not use personal information for automated decision-making that produces legal or similarly significant effects without human review. Where any automated processing outcome affects your account (for example, triggering a fraud flag), a human review process is applied before any material action is taken.

4. Legal Basis for Processing

fc444 processes your personal data on the following legal bases, depending on the specific processing activity in question.

• Contractual necessity: processing your personal data is necessary to provide the services you have requested under the fc444 Terms and Conditions, including account management, payment processing, and game delivery.
• Legal obligation: processing certain personal data is required in order for fc444 to comply with applicable legal and regulatory requirements, including KYC identity verification, anti-money laundering checks, and the maintenance of financial transaction records.
• Legitimate interests: fc444 may process certain personal data where it has a legitimate business interest in doing so, such as fraud detection and prevention, platform security, customer support quality management, and responsible gaming monitoring, provided that such interests are not overridden by your own privacy interests.
• Consent: where fc444 processes personal data solely on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the consent was withdrawn.

5. Sharing Your Information

fc444 does not sell your personal information to any third party. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors and financial service providers: to process your deposits and withdrawals, fc444 shares the minimum necessary financial data with our integrated payment partners, including bKash, Nagad, Rocket and Upay. These partners are contractually bound to process data only for payment purposes and in accordance with applicable privacy standards.
• Game content providers: fc444 uses games from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi. These providers may collect anonymised technical and session data directly from your device to deliver their games and to support fair-play verification.
• Regulatory and law enforcement authorities: fc444 may be required by applicable law or a valid legal process to disclose certain personal data to regulatory authorities, law enforcement agencies, or courts. In all such cases fc444 will comply with the legal requirement and, where permitted, will notify you of the disclosure.
• Business transfers: in the event of a merger, acquisition, restructuring, or sale of all or part of fc444's business, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer and your rights under this Policy will continue to apply.

6. Payment Data and Platform Security

The security of your financial information is a priority for fc444. All data transmitted between your device and the fc444 Platform is protected by 256-bit SSL (Secure Sockets Layer) encryption. This is the same level of encryption used by major banks and financial institutions. Data is encrypted in transit and at rest on fc444's secured servers.

fc444 does not store complete payment card numbers or mobile banking PINs on its servers. Payment processing is handled by our integrated payment partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank), who operate under their own security standards and data protection obligations. fc444 retains only the minimum payment reference data necessary to match transactions to your account and to support withdrawal processing.

7. Cookies and Tracking Technologies

fc444 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and collect anonymised analytics data. A cookie is a small text file placed on your device when you visit a website. The cookies used by fc444 fall into the following categories.

• Essential cookies: these are strictly necessary for the Platform to function. They enable core features such as user authentication (keeping you logged in during a session), session management, and security token validation. These cookies cannot be disabled without preventing the Platform from working correctly.
• Functional cookies: these remember your account preferences (such as language settings and display preferences) between sessions so that you do not need to re-enter them each time you visit.
• Analytics cookies: fc444 uses anonymised analytics data to understand aggregate player behaviour on the Platform, such as which pages are visited most frequently and where technical errors occur. This data is not linked to your personal identity and is used solely to improve the Platform.
• Third-party game provider cookies: game providers such as Pragmatic Play, Evolution Gaming and Spribe may set their own technical cookies when you load a game on the Platform. These are necessary for game delivery and fair-play verification. fc444 does not control these cookies; they are governed by the respective providers' own privacy policies.

You can control and manage cookies through your mobile browser settings. Most browsers allow you to block or delete cookies. Please note that blocking essential cookies will prevent the Platform from functioning correctly and may prevent you from logging in or accessing your account. fc444 does not use advertising tracking cookies or sell cookie data to third parties.

8. Data Retention

fc444 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. In general, account and transaction records are retained for a minimum of five years following account closure to comply with anti-money laundering record-keeping requirements. Gaming activity logs are retained for a period sufficient to support dispute resolution and responsible gaming review. Marketing consent records are retained for the duration of your account and for a reasonable period after account closure.

Once the applicable retention period has expired, fc444 will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. If you request deletion of your personal data before the end of the applicable retention period, fc444 will assess the request and will delete all data that is not subject to a legal retention obligation. Data that must be retained for legal reasons will be isolated from active processing and securely deleted as soon as the retention obligation ends.

9. Your Rights and Choices

As a player on the fc444 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact the fc444 support team at [email protected] with your request and the details of your registered account.

• Right of access: you have the right to request a copy of the personal data that fc444 holds about you, together with information about how it is being used and with whom it has been shared.
• Right to rectification: if any of the personal data fc444 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: you have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (and no other legal basis applies), or where the data has been processed unlawfully.
• Right to restrict processing: in certain circumstances you have the right to request that fc444 restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: where processing is based on your consent or on a contractual relationship, you have the right to receive a copy of the personal data you have provided to fc444 in a structured, commonly used and machine-readable format.
• Right to object: you have the right to object to the processing of your personal data where that processing is based on fc444's legitimate interests. You also have an unconditional right to object to direct marketing at any time, including any profiling carried out for direct marketing purposes.

fc444 will respond to all data rights requests within 30 days of receipt. Where a request is complex or fc444 receives a large number of requests simultaneously, this period may be extended by a further 60 days, in which case fc444 will notify you of the extension and the reasons for it within the initial 30-day period.

10. Protection of Minors

The fc444 Platform is strictly for adults aged 21 years and above. fc444 does not knowingly collect, process or store personal data belonging to individuals under the age of 21. Registration on the Platform requires confirmation that the registering individual is aged 21 or above. fc444 enforces age verification as part of its KYC process and will take immediate action — including account suspension and data deletion — if it becomes aware that a person under 21 has registered an account.

If a parent or guardian becomes aware that their child under 21 has registered an account on fc444 or provided personal data to fc444, they should contact the support team at [email protected] immediately. fc444 will investigate the matter promptly and will delete all personal data associated with the minor's account as soon as the matter is confirmed, subject to any overriding legal retention requirements.

11. Changes to This Privacy Policy

fc444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where the changes are significant, we will endeavour to notify you directly via your registered mobile number or email address.

Your continued use of the fc444 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes made to this Policy, you should stop using the Platform and may request account closure by contacting the support team. We encourage you to review this Policy periodically to ensure you are aware of the most current version.

12. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the way in which fc444 handles your personal data, please contact the fc444 support team using the details below. We are available 24 hours a day, 7 days a week, including Bangladesh public holidays.